We are seeking a flexible and dependable Patient Access Representative to provide coverage across four Franklin County office locations while serving as the first point of contact for patients and visitors. This role serves as the first point of contact for patients and visitors by assisting with check-in, registration, appointment scheduling, insurance verification, and front office support. The ideal candidate provides excellent customer service, maintains accurate patient records, and is comfortable traveling between assigned locations as needed.

This role requires flexibility and reliable transportation to travel between assigned locations throughout Franklin County as needed.

Responsibilities:

• Greet and welcome patients, visitors, and staff in a professional and friendly manner.
• Maintaining a welcoming environment.
• Route patients and visitors to appropriate staff and departments.
• Register new patients and update existing patient information in the practice management system.
• Guide patients through the registration and check-in process.
• Obtain and verify demographic, insurance, and financial information.
• Collect identification and insurance cards and copy or scan documents into patient records.
• Document changes to patient personal or financial information accurately and timely.
• Schedule, reschedule, and cancel patient appointments following established templates.
• Create charts and schedule appointments for walk-in or new patients.
• Ensure patients receive appointment reminders and follow-up scheduling when needed.
• Collect co-pays, co-insurance, deductibles, and/or outstanding patient balances at check-in.
• Answer incoming calls, screen calls, take messages, and route calls appropriately.
• Check and return voicemails and emails in a timely manner.

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Featured

yes

Expirationdate

2026-11-09 00:00:00

Url

https://impactopportunity.org/job/9214/patient-access-representative/

Companydescription

Southeast Healthcare is a comprehensive provider of mental health, chemical dependency, healthcare, and homeless services assisting diverse populations regardless of their economic status. With the belief that all people have the capacity to grow and change, we provide our services to people of all ages, cultures, races, religious preferences, genders, and sexual orientations in order to enhance wellness and recovery, thereby improving families, workplaces, and communities.

Companywebsite

www.southeasthc.org

Companylocation

Columbus, OH, USA