Case Manager - Children

JOB DESCRIPTION

Hours: Monday – Wednesday 9:30am-5:30pm, Thursdays 11am-7pm, Friday hours are flexible. This position is fully onsite.

Union Gospel Mission Twin Cities (UGMTC) provides Christ-centered, life-changing pathways for all people experiencing homelessness, hunger and addiction.

Mission: To provide Christ-centered, life-changing pathways for all people who are experiencing homelessness, hunger and addiction.
Vision: To see all men, women and children healthy, whole and successful through Jesus Christ and the transforming power of the gospel.

Values: Faith, Compassion, Respect, Integrity, Excellence.

The Naomi Family Program provides safe housing paired with holistic, wraparound support for women and children to create lasting change and transformational outcomes. Program pathways offer flexibility for women and families to identify and achieve their goals, at their own pace, in our five key outcomes: faith, community, well-being, housing and income– as women and families work towards achieving a safe and stable life.

POSITION SUMMARY

The Children’s Case Manager provides direct services and programming to children (Kindergarten to 12th grade) at Naomi Family Program (NFP) in alignment with the UGMTC’s mission, values and goals. The individual works independently and cooperatively with other NFP staff to design and implement the children’s program focused on healthy social interactions, education, emotional well-being, recreation, mentoring and spiritual development. The Children’s Case Manager collaborates with NFP mothers/guardians to foster growth in children while at NFP and provide support to each child and family to achieve their goals. The program offers individualized case management, academic tutoring and support, and goal setting services. Programming focuses on helping children succeed both academically and personally by identifying their needs and creating tailored plans connecting children and families with additional resources. The children’s case manager partners with external agencies for resources and referrals and/or to coordinate support for children and families.

DUTIES AND RESPONSIBILITIES:

• Serve as an advocate for children, Kindergarten to 12th grade, developing case plans and monitoring progress through established case management practices.
• Actively engage with and care for children by planning and leading activities, field trips, mentoring, and learning opportunities that support their spiritual, social, emotional, and educational growth.
• Build strong relationships with children and maintain positive relationships with parents and guardians through regular communication and updates on children’s activities and development.
• Facilitate Work with adult and family case managers to support parenting classes, support groups, and connect skills groups to foster healthy family dynamics and social skills.
• Support parents to create scheduled, routines, or chore charts as needed to support children.
• Collaborate with schools, teachers, and case managers on behavioral issues, IEPs, academic development, and coordinated care.
• Conduct school visits, help with school enrollment and attend extracurricular activities that children are involved in.
• Transport women and children to community resources, appointments, events, and activities.
• De-escalate and resolve conflicts involving staff and program participants.
• Implement NFP programming, child advocacy processes, and program policies in alignment with UGMTC’s mission and ethical standards.
• Make independent administrative and procedural decisions within the scope of the role.
• Assist in evaluating program effectiveness and achievement of objectives.
• Maintain accurate records and timely case notes in CaseWorthy, ensuring confidentiality per HIPAA regulations.
• Provide clear communication to children, families, staff, and volunteers regarding expectations, procedures, and program structure.
• Connect families with resources and make referrals to additional community supports.
• Create a welcoming, safe, and fun environment for all children.
• Attend required training, all-employee meetings and retreats, and remain current on mandated reporting policies.
• Perform other duties as assigned.
  

MINIMUM JOB REQUIREMENTS:

• Bachelor’s degree in human services, Education, Social Work or Psychology or related field, or equivalent work experience
• 2 years of experience working with children preferred
• 2 years of experience working with underserved communities and children experiencing behavioral issues, homelessness, or poverty preferred
• Valid driver’s license and excellent driving record
• Ability to pass a background check and MVR check

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Thorough understanding of child development and the effects of trauma on learning and behavior
• Genuine passion for working with children and contributing to their growth and well-being
• Demonstrates strong leadership, emotional maturity, sound judgment, self-control, and professional boundaries
• Maintains client confidentiality in compliance with policies and all applicable laws
• Skilled in conflict prevention, de-escalation, and resolution
• Strong organizational, planning, and administrative abilities
• Analyzes information effectively to identify and solve problems
• Proficient with Microsoft Office, CaseWorthy, and related business software
• Able to read, understand, and follow safety and procedural instructions
• Excellent interpersonal and communication skills to engage diverse populations and individuals at various stages of recovery
• Team-oriented and committed to providing exceptional customer service in a multidisciplinary environment
• Self-motivated, with a focus on continuous improvement and positive program outcomes
• Knowledgeable about federal, state, and local child protection regulations
• Fosters a supportive, collaborative work environment

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Work is typically performed in a transitional shelter/ residential housing environment
• Work may be performed outdoors or off-site for activities and field trips
• Work requires pushing, pulling, reaching, crouching, stooping, walking, twisting, carrying, and other physical activities
• Must be able to lift and carry 20-30 lbs.

BENEFITS:

• Health insurance, including Nice Healthcare
• Dental insurance
• Vision insurance
• Life insurance
• Long Term Disability insurance
• AD&D insurance
• 401(k) with company match
• Paid time off
• MN Paid Leave
• 9 paid Holidays
• Spiritual Retreat Day
• Childcare—reduced rate for UGMTC Child Development Center

Our Mission is changing lives, and we want you to join us! See more about us at ugmtc.org.

Union Gospel Mission Twin Cities is a 501(c)(3) nonprofit Christian organization. Employees must understand and fully support the Mission’s Statement of Faith and adhere to the Mission’s Employee Handbook policy manual and guidelines set forth by the organization.