D.C.,  

The Investment Company Institute (ICI) is seeking a Senior Director, Membership Services to lead our membership strategy, recruitment, retention, and engagement efforts while serving as a key partner to senior leadership. Reporting directly to the COO, this highly visible role will help shape the future of the asset management industry by strengthening relationships with existing members and identifying opportunities for new membership growth.

In this role, you'll work with industry leaders, leverage data and analytics to guide strategy, oversee membership revenue initiatives, and lead a high-performing team dedicated to delivering exceptional member value.

Strategic Leadership

Membership Growth & Engagemen

Executive Relationship Management

Data-Driven Decision Making

Team Leadership Why Join ICI?

Competitive compensation package, including base salary plus an annual incentive bonus opportunity

Comprehensive medical benefits

Generous 401(k) retirement plan

Tuition reimbursement and professional development opportunities

Hybrid work environment (3 days in office, 2 days remote)

Opportunity to influence an industry that serves millions of investors worldwide

Washington, DC (Hybrid)

If you're ready to help shape the future of membership engagement at the leading association representing the regulated investment fund industry, we'd love to hear from you.

 

Bachelor’s degree in business or related field and 10 years of proven management experience with a trade association or similar experience with a for-profit organization or an equivalent combination of related education and experience.

Previous experience working in financial services and market experience are highly desirable.

A strategic mindset and ability to translate member needs into organizational priorities, drive growth, influence leadership decisions, and advance mission-critical outcomes.

Ability to use data to influence strategy. Proficiency with CRM platforms, analytics, and performance metrics, using member engagement data to guide strategic decision-making.

Deep understanding of trade association membership models, including corporate, associate, and sponsor-based structures, with experience designing value propositions, dues strategies, recruitment programs, retention initiatives that grow membership.

Familiarity with or ability to quickly learn complexities of the asset management industry.

Demonstrated leadership of high-performing teams.

Excellent interpersonal skills including the ability to effectively collaborate and interact with senior level ICI staff and members.

High degree of productivity, responsiveness, initiative, and flexibility.